Terms and Conditions
Pet Paradiso Pet Styling Terms and Conditions.
All clients must read and agree to the disclaimer before grooming begins.
- Before an appointment is agreed owners are required to agree to our terms and conditions.
- By committing to an appointment via the booking system you have agreed to our terms and conditions.
- A booking reservation fee of £20 is charged prior to a groom and is non-refundable. The amount is deducted from the final price of the groom. Heavily matted or aggressive animals where the groom is not attempted, will not be refunded . No shows will also not be refunded.
- Where a no show has occurred, customers are required to pay the full amount of the groom missed before a new appointment is issued. Additionally, the customer will also be required to pay a booking reservation fee of £20.
- If cancellations are made after the 48 hours deadline then they are considered no shows and charged accordingly.
- For the safety of our staff and your pet, Pet Paradiso require the owner to disclose when booking if your pet exhibits difficult or aggressive behaviour. This is to prevent injury to staff and pets.
- No liability will be accepted by Pet Paradiso if your pet is injured as a result of aggressive or difficult behaviour.
- No liability will be accepted by Pet Paradiso if a health condition is uncovered or aggravated by any part of the grooming process. We endeavour to notify you of anything we uncover whilst grooming.
- All grooming prices are based on a dog coming to the salon on a 6 to 8 week basis and on the condition of their coat. Dogs not groomed on this schedule will be required to pay extra.
- An additional cost will be incurred for any pets that require knot or matted coat removal. This incurs additional costs because it is a time-consuming process requiring expertise so as not to injure the animal, it also dulls equipment. Any additional products used in knot removal will be charged for.
- Fleas incur an additional cost as we have to fumigate the whole salon to prevent fleas from settling or spreading. We reserve the right to stop a groom if an infestation is detected.
- We do not pluck ears for dogs but clip the hairs shorter instead.
- We do not express anal glands
- Please make sure all dogs are well walked and given ample opportunity to toilet before coming to their pet grooming appointment. Additional fees will be incurred for defecating and urinating where this has obviously not happened.
- All appointments made online are requests and will be agreed by Pet Paradiso. We will endeavour to agree to the time and date where possible.
- Top ups for Teeth Cleaning, 20 minutes for the whole mouth, must be carried out within 12 weeks of the previous appointment. Top ups are only applicable when the whole mouth is deemed as fully clean by our professional team.
- Please read the privacy Policy below which outlines our GDPR (Data Protection) policy.
- We reserve the right to take and use pictures of your pet for social media, advertising and education. If you do not wish pictures of your pet to be used for these purposes, you must notify us at the time of your appointment.
GDPR
What we do with your information.
What is this Privacy Policy for?
This privacy policy has been updated to comply with GDPR (General Data Protection Act 2018), which is an overhaul of EU data protection legislation and comes into effect on 25th May 2018. This website www.petparadiso.co.uk is served by Pet Paradiso,the company which governs the privacy of its users who choose to use it.
Pet Paradiso understands that customers care about the use and storage of their personal information and we value your trust in allowing us to do this in a careful and sensible manner. We have created this privacy policy statement in order to demonstrate our commitment to the privacy of our customers.
This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this company processes, stores and protects user data and information will also be detailed within this policy.
The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy and is registered with The Information Commissioners Office (ICO).
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Use of personal information within the business
In order to carry out our obligations under the agreed contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
Provide you with our services
Sell products to you
Organise fulfilment of your orders
Provide you with suggestions and advice on products, services and how to obtain the most from using our website
The website
Use of cookies
The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy and is registered with The Information Commissioners Office (ICO).
Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact and Communication
Personal information
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulation 2018. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
Use of personal information within the business
In order to carry out our obligations under the agreed contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
Provide you with our services
Sell products to you
Organise fulfilment of your orders
Provide you with suggestions and advice on products, services and how to obtain the most from using our website
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
Removal of your information
If you wish us to remove personally identifiable information from our system website, you may contact us at petparadisosalon@gmail.com
This may limit the service we can provide to you.
Disclosure and sharing of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Pet PARADISO or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction such as CCTV images for security and to prevent crime or damage within or outside the business.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction such as CCTV images for security and to prevent crime or damage within or outside the
Sending a message to our support team
When you contact us for support by telephone or through our website by e-mail, we collect the data you have given in order to reply with the information you have requested. We do not store your information on record once we have responded to you. If you respond to a support ticket your information will then reappear on our database for anywhere from 1 to 7 days.
Via our support team we do not store information even if you start a course or become a customer based on your support contact information. We may look for deleted support tickets as a reference if needed.
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Information relating to your method of payment
Payment information is always taken in a secure process using Lo Pay cardless machine. Details are never recorded or repeated in front of other persons. Payments taken by us or transferred to us either through our website or otherwise are accepted through monitored and controlled system. Our employees and contractors never have access to it.
At the point of a website payment you are transferred to a secure page or through our online outlets, such as PayPal, World Pay or another reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
To provide you with the services you have requested;
To comply with other law, including for the period demanded by our tax authorities;
To support a claim or defence in court.
Compliments and complaints
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Complaints
If you are unhappy with our service
If you are not happy with our privacy policy or have a complaint then you should notify us either by phone or an initial email. Our email address is petparadisosalon@gmail.com.
If for any reason you are unhappy with the results of your groom, this must be brought to my attention within 24hrs and I will endeavour to resolve the issue, the cat must be returned within 1 week for any amendments.
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. peterborough dog groomer peterborough cat groomer